Certificate III in Automotive Sales – Parts Interpreting (AUR31020)

$1,750.00

Course Overview:

The Certificate III in Automotive Sales – Parts Interpreting (AUR31016P) – Parts Interpreting incorporates the latest AUR16 modules. This versatile course covers all aspects of automotive sales, customer interaction, customer service plus all requirements of working in a modern parts department. It is perfect for new employees or those looking to move into parts interpreting role. It is also suited to any interpreter looking to progress to department manager or gain a formal recognition of their skills.

Traineeships also available for $2250.

SKU: AUR31020-PARTS Categories: , ,

Description

AUR31020 Modules:

There are 20 units that need to be completed. They are a mix of basic workplace requirements, practical dealership communication skills, specific sales skills, follow-up, and customer service skills.

The units are as follows:

  • AURACA101 – Respond to customer needs and enquiries in an automotive workplace
  • AURSCA105 – Sell automotive products and services
  • AURSLA001 – Comply with legal requirements when selling automotive products and services
  • AURSCA106 – Promote automotive products and services
  • AURAFA104 – Resolve routine problems in an automotive workplace
  • AURSAA001 – Process customer complaints in an automotive workplace
  • AURASA102 – Follow safe working practices in an automotive workplace
  • AURAEA002 – Follow environmental and sustainability best practice in an automotive workplace
  • AURAFA103 – Communicate effectively in an automotive workplace
  • AURAQA001 – Contribute to quality work outcomes in an automotive workplace
  • BSBTEC201 – Use business software applications
  • AURAMA102 – Communicate business information in an automotive workplace
  • AURSCA102 – Present automotive products and services for sale
  • AURSCA101 – Select and supply automotive parts and products
  • BSBOPS304 – Deliver and monitor service to customers
  • AURACA103 – Build customer relations in an automotive workplace
  • AURSCA103 – Apply sales procedures in an automotive workplace
  • AURAFA001 – Use numbers in an automotive workplace
  • AURAMA004 – Maintain business image in an automotive workplace
  • AURSCA111 – Conduct online transactions in an automotive workplace