Cluster 1 – Work Effectively – learn the ins and outs of teamwork and communication in the workplace

AURAFA103–Communicate effectively in the workplace
AURAQA001–Contribute to quality work outcomes
BSBTEC201-Use business software applications

Cluster 2 – Fundamentals of Vehicle Sales – Provides a thorough understanding of sales process and develops the skills required to build rapport, conduct effective consultations, develop product knowledge, deliver an interactive product presentation and prospect for new sales opportunities. This cluster also provides a comprehensive understanding of all the legal requirements of selling.

AURSCA103 + AURSCA105 + AURACA101 – Getting started in automotive sales
AURACA103–Build customer relations in an automotive workplace
AURSLA001–Comply with legal requirements when selling automotive products and services

Cluster 3 – Products, Promotions and Prospecting – Learn how to promote and present products for sale and how to identify and plan sales prospects

BSBOPS304–Deliver and monitor service to customers
AURSCA102–Present automotive products and services for sale
AURAMA004–Maintain business image in an automotive workplace
AURSCA106–Promote automotive products and services
AURAMA102–Communicate business information in an automotive workplace

Cluster 4 – Problems, Complaints & Stock Requirements – Provides a functional understanding of used vehicle stock requirements, managing inventory and how to deal with and respond to routine customer issues and complaints.

AURAFA104–Resolve routine problems in an automotive workplace
AURSAA001–Process customer complaints in an automotive workplace
AURSCA007–Determine used vehicle stock requirements

Cluster 5 – Introduction to the working environment – Designed to provide an understanding of the overall dealership environment, examine the financial side of the dealership and core day to day functions such as processing online transactions, environmental issues and all WHS requirements.

AURAFA001–Use numbers in an automotive workplace
AURSCA111–Conduct online transactions in an automotive workplace
AURASA102–Follow safe working practices in an automotive workplace
AURAEA002–Follow environmental sustainability best practice in an automotive workplace

At the completion of the 5 clusters there is also a short questionnaire which will help you identify your personal leadership style.

Why Choose This Course?

• Nationally Recognized Qualification: This course provides you with a Certificate III in Automotive Sales, a credential that is recognized across Australia. For individuals, this qualification will make you stand out to employers. For employers, equipping your team with this certification enhances professionalism and increases customer trust, ultimately driving sales outcomes.
• Comprehensive Skills Development: Individuals will learn essential skills, including customer service, vehicle knowledge, sales techniques, and compliance, ensuring they are fully equipped to excel in their roles. Employers benefit from having a knowledgeable and well-trained team, capable of effectively engaging customers and closing deals.
• Career Flexibility and Team Performance: This qualification prepares individuals for various roles within the automotive industry, such as vehicle sales, parts interpreting, and customer service. For employers, a trained staff can boost sales performance, improve customer satisfaction, and enhance your dealership’s reputation.

What You Will Learn:

• Sales Techniques: Master proven methods for engaging customers, presenting products, and closing deals. Both individuals and teams will gain effective strategies to enhance sales performance.
• Automotive Product Knowledge: Gain in-depth knowledge of automotive products, vehicles, and accessories. Individuals can provide expert advice, while teams will enhance their credibility and overall sales effectiveness.
• Customer Service Excellence: Learn to deliver exceptional customer service that leads to repeat business and customer loyalty. A strong customer service foundation benefits both personal career growth and dealership success.
• Compliance and Documentation: Understand the regulatory requirements and necessary paperwork for smooth transactions and legal compliance. This knowledge protects both individuals and dealerships, ensuring professional operations.

Long-Term Benefits for Your Career and Dealership:

This nationally recognized qualification gives individuals the credibility and skills to pursue a rewarding career in automotive sales, providing a competitive edge in this dynamic industry. For employers, investing in this training fosters a culture of continuous improvement, reduces onboarding time for new hires, and ensures your dealership stays ahead of the competition with a well-trained, professional sales team.