Certificate III in Automotive Sales AUR31020

$1,750.00

Course Overview:

The Certificate III in Automotive Sales incorporates the latest AUR20 national package modules. This versatile course covers all aspects of automotive sales, customer interaction, customer service plus all requirements of working in a modern sales department- new or used. This course is perfect for those new to the industry requiring a comprehensive introduction to all aspects of vehicle sales, or those looking to progress or expand their role with a formal qualification.

SKU: AUR31020-SALES Categories: , ,

Description

AUR31020 Modules:

There are 5 main clusters that need to be completed. They are a mix of basic workplace requirements, practical dealership communication skills and specific sales, follow-up and customer service skills.

They are as follows:

Cluster 1 – Work Effectively – learn the ins and outs of teamwork and communication in the workplace

AURAFA103–Communicate effectively in the workplace
AURAQA001–Contribute to quality work outcomes
BSBTEC201-Use business software appliactions

Cluster 2 – Fundamentals of Vehicle Sales – Provides a thorough understanding of sales process and develops the skills required to build rapport, conduct effective consultations, develop product knowledge, deliver an interactive product presentation and prospect for new sales opportunities. This cluster also provides a comprehensive understanding of all the legal requirements of selling.

AURSCA103 + AURSCA105 + AURACA101 – Getting started in automotive sales
AURACA103–Build customer relations in an automotive workplace
AURSLA001–Comply with legal requirements when selling automotive products and services

Cluster 3 – Products, Promotions and Prospecting – Learn how to promote and present products for sale and how to identify and plan sales prospects

BSBOPS304–Deliver and monitor service to customers
AURSCA102–Present automotive products and services for sale
AURAMA004–Maintain business image in an automotive workplace
AURSCA106–Promote automotive products and services
AURAMA102–Communicate business information in an automotive workplace

Cluster 4 – Problems, Complaints & Stock Requirements – Provides a functional understanding of used vehicle stock requirements, managing inventory and how to deal with and respond to routine customer issues and complaints.

AURAFA104–Resolve routine problems in an automotive workplace
AURSAA001–Process customer complaints in an automotive workplace
AURSCA007–Determine used vehicle stock requirements

Cluster 5 – Introduction to the working environment – Designed to provide an understanding of the overall dealership environment, examine the financial side of the dealership and core day to day functions such as processing online transactions, environmental issues and all WHS requirements.

AURAFA001–Use numbers in an automotive workplace
AURSCA111–Conduct online transactions in an automotive workplace
AURASA102–Follow safe working practices in an automotive workplace
AURAEA002–Follow environmental sustainability best practice in an automotive workplace

At the completion of the 5 clusters there is also a short questionnaire which will help you identify your personal leadership style.

Traineeships also available. *T&C Apply. Please contact us directly on 1300 807 177 or info@fusionbusinesscollege.com for more details. Thanks.

The course fee is $1,750 (no GST). For individuals, the initial payment of $1,500 is due upon enrolment. The remaning amount will be invoiced upon booking the final assessment. For Traineeships payment is required in full upon enrolment of the student and will be invoiced to the business or trainee directly.

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