Developing Teams & Individuals


Course Overview:

The ability to coach and develop staff is a critical skill for any manager- it not only improves performance, aptitude, and productivity but it is also a key ingredient in staff engagement and retention. Learn what it takes to develop a team by exploring the key differences between coaching and managing. Develop more diverse methods of measuring performance and better understand how to harness individual motivation and foster talent.


Main Topics:

Coaching vs. Management
The different methods of measuring performance
Developing a “Balanced Scorecard”
Identifying individual needs and developing talent
Understanding what motivates behaviour and the drive to improve
The importance of consistency in leadership
Using non- negotiable standards to manage performance


Course Code: YIN009
Duration: 90 mins
Delivery: Online
Assessment: Multiple-choice
Course: Management