The ability to coach and develop staff is a critical skill for any manager- it not only improves performance, aptitude, and productivity but it is also a key ingredient in staff engagement and retention. Learn what it takes to develop a team by exploring the key differences between coaching and managing. Develop more diverse methods of measuring performance and better understand how to harness individual motivation and foster talent.
Coaching vs. Management
The different methods of measuring performance
Developing a “Balanced Scorecard”
Identifying individual needs and developing talent
Understanding what motivates behaviour and the drive to improve
The importance of consistency in leadership
Using non- negotiable standards to manage performance