Getting Started in Auto Finance

$299.00

Course Overview:

This course is for people who are interested in, or new to Automotive Dealership Finance and Insurance. It has been designed to provide a solid foundation for any F&I sales career and covers:

  • An introduction to the Automotive Industry and Dealership operations
  • All relevant laws, legislation and acts that apply to Automotive Finance 
  • How to present and communicate finance and insurance to customers
  • The differences between general and personal insurance 
  • Managing policies, documents and records
  • Telephone and digital inquiry handling skills. 

These main topics are broken into a series of short online learning units. There are a range of learning quizzes to check your knowledge and a certificate of completion will be provided at the end of the course on the proviso the student has satisfactorily passed the quizzes.  

Description

This course is for people who are interested in, or new to Automotive Dealership Finance and Insurance. It has been designed to provide a solid foundation for any F&I sales career and covers: 

  • An introduction to the Automotive Industry and Dealership operations
  • All relevant laws, legislation and acts that apply to Automotive Finance 
  • How to present and communicate finance and insurance to customers
  • The differences between general and personal insurance 
  • Managing policies, documents and records
  • Telephone and digital inquiry handling skills. 

These main topics are broken into a series of short online learning units. There are a range of learning quizzes to check your knowledge and a certificate of completion will be provided at the end of the course on the proviso the student has satisfactorily passed the quizzes.  

Introduction to the Automotive Industry.

Gain an understanding of the automotive industry in general, including who are all the industry stakeholders, and of a dealership’s departments, people and key processes. It also aims to help you identify dealership staff roles and responsibilities and be able to identify the key drivers of benchmark dealers.

How to provide general insurance advice. 

Get the skills and knowledge required to assess a client’s general insurance needs and accurately advise them. This section shows how to respond to initial client enquiry, then prepare general advice to client, and discuss.

How to develop, present and negotiate insurance solutions with clients.

This explains the basics of insurance products. It includes product knowledge, transactional information, and the required documentation. All with the intention of being able to present the product to a client. It takes the participant through an in-depth look at how comprehensive insurance works and removes all sales obstacles. 

Establish & build client relationships and analyse their finance and insurance needs. 

The simple 3 step sales process covers everything you need in a format that’s easy to follow and implement. Brush up on your existing soft skills or learn new professional, relationship building skills that are fully compliant and meet all the latest regulatory requirements.

Handling the telephone and digital Inquiry.

A simple yet effective strategy for handling telephone inquiries in a professional and effectively manner. Applying simple techniques, scripts and key phrases. Learn how to listen and ask the right questions.