Implementing Effective Customer Service Standards


Course Overview:

Customer service is a moving target and critical to success of any customer facing business. This course will show you how to implement a formal customer service and conflict management strategy linked to benchmarks and standards. This is an ideal course for those looking to manage or head up a customer facing team.

SKU: YIN0022 Category:


Main Topics:

Customer Retention & Guest Standards
Customer Service Audits
Conflict Management Techniques


Course Code: YIN0022
Duration: 2 hours
Delivery: Online
Assessment: Multiple-choice
Course: Management