Implementing Effective Customer
Service Standards
Course Overview:
Customer service is a moving target and critical to success of any customer facing business. This course will show you how to implement a formal customer service and conflict management strategy linked to benchmarks and standards. This is an ideal course for those looking to manage or head up a customer facing team.
Main Topics:
- Customer Retention & Guest Standards
- Customer Service Audits
- Conflict Management Techniques
Special Price:$299 (inc. GST)
Course Code: YIN0022
Duration: 2 hours
Delivery: Online
Assessment: Multiple-choice
Course: Management
Payment Options
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