Implementing Effective Customer
Customer service is a moving target and critical to success of any customer facing business. This course will show you how to implement a formal customer service and conflict management strategy linked to benchmarks and standards. This is an ideal course for those looking to manage or head up a customer facing team.
- Customer Retention & Guest Standards
- Customer Service Audits
- Conflict Management Techniques
Special Price:$299 (inc. GST)
Course Code: YIN0022
Duration: 2 hours