Outstanding Customer Service Online Training Bundle.

Outstanding Customer Service Online Training Bundle

$250.00

Overview

In today’s competitive automotive industry, providing exceptional customer service is essential. Fusion Business College’s Outstanding Customer Service bundle is a comprehensive online training program created to equip your staff with the skills needed to enhance customer satisfaction, build customer loyalty, and improve dealership performance. This program provides tools and techniques that allow staff to make an immediate positive impact in their interactions with customers, boosting team morale, increasing sales, and driving profitability across the dealership.

Course Overview

Price: $250 per person
Level: Beginner to Intermediate
Course Format: Online, self-paced

Categories: ,

Description

What You Will Learn

  • Foundational understanding of the automotive industry, including dealership operations and department roles
  • Essential techniques and strategies for providing exceptional customer service
  • Effective communication skills tailored to various customer behavior profiles
  • Time management methods to increase productivity and reduce workplace stress
  • Conflict resolution techniques to handle objections and disputes professionally
  • Insights into maintaining a positive and consistent business image

Course Content

  • Introduction to the Auto Industry
    Get an overview of the automotive industry, including dealership operations and the roles of different departments. Ideal for those new to the industry, this course offers insights into the profit centers and the importance of each sector within a dealership.
  • Outstanding Customer Service
    Learn the fundamentals of providing unique and high-quality customer service, understanding how every touchpoint impacts the customer journey and how to create positive and memorable experiences.
  • Customer Communication & Behaviour Profiles
    Dive into the psychology behind customer interactions. This course equips you to recognize and adapt to different customer behavior profiles, enabling you to communicate effectively and build stronger relationships.
  • Understanding Business Image
    Understand the critical role of business image and how to deliver service that aligns with the expectations set by your dealership’s brand. This course explores the elements of business image and how to consistently meet these expectations.
  • Communication and Conflict Handling for the Modern Customer
    Gain skills to address and resolve conflicts, objections, and disputes. This course offers customer-sensitive techniques to overcome common challenges, delivering outcomes that ensure customer satisfaction.
  • Time Management Made Easy
    Learn effective time management strategies to improve productivity and reduce workplace stress. Discover simple techniques to prioritize tasks and make the most of each day.

Long-Term Benefits for Your Career and Dealership

  • Enhanced Customer Satisfaction: Empowered staff lead to happier customers and improved customer loyalty.
  • Increased Sales and Profitability: Better service translates to higher customer retention and increased dealership revenues.
  • Boosted Staff Morale: Confident, well-trained employees feel valued and motivated.
  • Improved Brand Reputation: Consistent, high-quality service reinforces the positive image of your dealership.

FAQ (Frequently Asked Questions)

  • Who should enroll in this course?
    This course is designed for all customer-facing dealership staff, from new hires to seasoned professionals seeking to refine their customer service skills.
  • How long will I have access to the course?
    Upon enrollment, you’ll have unlimited access to the course materials for 12 months, allowing you to learn at your own pace.
  • Is this course accredited?
    Yes, this course is accredited by Fusion Business College, a trusted name in automotive training.
  • Can I complete this course on any device?
    Absolutely. Our course is accessible on desktop, tablet, and mobile devices, so you can learn wherever you are.
  • Is there a certificate upon completion?
    Yes, all participants will receive a certificate upon successfully completing the course.

Why Choose This Course?

Fusion Business College’s Outstanding Customer Service bundle stands out with its comprehensive approach, combining industry insights with practical skills essential for delivering top-notch customer service. With this course, your staff will develop the tools they need to succeed in today’s competitive landscape, ensuring they are equipped to handle every customer with professionalism and care.

Energise your frontline staff with this leading-edge program!

Contact us at 1300 807 177 | info@fusionbusinesscollege.com

Related products